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The consumer has the right to withdraw from the contract, without giving any reason, within 14 days.
The withdrawal period expires 14 days after the day on which the consumer, or a third party other than the carrier and designated by the consumer, acquires physical possession of the goods.
In the case of multiple goods ordered in a single order and delivered separately, the period begins on the day on which the consumer, or a third party other than the carrier and designated by the consumer, acquires physical possession of the last good.
To exercise the right of withdrawal, the consumer must inform Editrice Shalom S.r.l. of their decision to withdraw from the contract by means of an explicit statement. To this end, the consumer may:
To meet the withdrawal deadline, it is sufficient for the consumer to send the communication concerning the exercise of the right of withdrawal before the expiry of the 14-day period.
In the event of a valid exercise of the right of withdrawal, all payments received from the consumer will be refunded, excluding delivery costs, which will remain the responsibility of the consumer, without undue delay and in any event within 14 days from the day on which Editrice Shalom S.r.l. is informed of the consumer’s decision to withdraw.
The refund will be made using the same means of payment used by the consumer for the initial transaction, unless expressly agreed otherwise and provided that the consumer will not incur any costs as a result of the refund.
The refund may be withheld until the goods have been received or until the consumer has demonstrated that they have sent the goods back, whichever occurs first.
The consumer must return the goods without undue delay and in any event within 14 days from the date on which they communicated their decision to withdraw.
The direct costs of returning the goods shall be borne by the consumer, unless otherwise indicated or as part of a specific commercial initiative communicated by Editrice Shalom S.r.l.
The right of withdrawal does not apply in the cases provided for by Article 59 of the Consumer Code, including, where applicable, goods made to measure or clearly personalized, sealed goods that are not suitable for return for reasons of hygiene and have been unsealed after delivery, sealed audio or video recordings or sealed software that have been unsealed after delivery, newspapers, periodicals and magazines except for subscriptions, as well as digital content supplied on a non-material medium in the cases provided for by law.
